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Housing Support Officer

Be part of the YMCA team that has been in existence since 1852!

We are proud to be an Investors In People Gold organisation and winner of a silver Corporate Health Standard Award, where we encourage participation in our team activities such as choir, staff walks and even calming colouring.

We have a generous contributory pension scheme for all employees and also membership to a Private Health Scheme.

Housing officers supervise the day-to-day management of our hostel and rented accommodation.

If you are a highly organised and efficient person, and can communicate well with a wide variety of different people, this job might suit you.

In this job you will need to be good at analysing and solving problems. You will also need to be good at negotiating and dealing with difficult situations.

Work activities

As a housing officer, you would support residents and tenants and encourage them to take part in tenancy groups that help shape the community in which they live.

Your tasks would typically include:

  • assessing the needs of people applying for housing
  • allocating vacant accommodation
  • dealing with anti-social behaviour and broken tenancy agreements
  • referring tenants to appropriate sources of benefits and welfare advice
  • setting rents and dealing with payments and arrears
  • arranging for legal action to be taken where necessary
  • to assist in the rent collection process
  • attending tenants’ meetings
  • to work in collaboration with other departments and agencies.

(this is not an exhaustive list)

Working hours and conditions

You would usually work 37½ hours per week on a rota basis covering Monday to Sunday including bank holidays.  Shifts are 8 hours per day covering the hostel from 07.00 to 20.15.

Income

The Housing Officer post starts on NJC scale 21, £20,138 per annum.  The role also qualifies for a mobile phone allowance, essential car user payment and duty officer allowance.

Entry requirements

There are no set entry requirements to become a housing officer although educated to GCSE level is desirable.

The role requires you to hold a full current driving licence and have access to a car.

The ability to speak Welsh is also desirable but not essential.

A DBS enhanced disclosure is required for this post.

Skills, interests and qualities

To be a housing officer you should have:

  • good organisational and self-management skills
  • An understanding of homelessness and the associated issues
  • the ability to work under pressure
  • excellent interpersonal and communication skills
  • negotiation skills
  • an understanding of different cultures and backgrounds
  • analytical and problem-solving skills
  • IT skills
  • some understanding of budget control
  • the ability to stay calm and deal tactfully with difficult situations

How to apply

To join our team and for further job details, job description, person specification and application form please email recruitment@ymcacardiff.wales or download an application form from www.ymcacardiff.wales   Please note that CVs are not accepted.

Completed application forms should be emailed to: recruitment@ymcacardiff.wales or sent to Executive Office Manager, Cardiff YMCA Housing Association, The Walk, Roath, Cardiff, CF24 3AG.

If you have any questions please contact Jackie Mizen (Housing Team Manager) on 02920 466393 or email jackie.mizen@ymcacardiff.wales

A DBS Enhanced Disclosure is required for all posts.

Closing date is 5pm 22nd September 2017.  Interviews will take place on 29th September 2017.

Applicants will only be contacted if they are successful in securing an interview.

YMCA Cardiff is an equal opportunity employer dedicated to a policy of non-discrimination in employment on any basis including race, colour, religion, sex, national origin, age, disability, sexual orientation, marital status, or any other class protected by law.

Relief Retail Worker

Be part of the YMCA team that has been in existence since 1852!  We are proud to be an Investors In People Gold organisation and winner of a silver Corporate Health Standard Award.

Location: YMCA Shops, Cardiff

Hours: Covering hours between 08.30 and 17.30 primarily weekends

Starting Salary: £8.25 per hour

Contract: zero hours (no guaranteed hours of work in any given week)

Post: The post involves working as part of a dynamic team to participate in all aspects of the retail shops; to staff the retail unit(s), sell stock, participate in the processing and re-cycling of donated textiles.

To join our team and for further job details, job description, person specification and application form please email recruitment@ymcacardiff.wales or download an application form from www.ymcacardiff.wales

Completed application forms should be emailed to: recruitment@ymcacardiff.wales or sent to Executive Office Manager, Cardiff YMCA Housing Association, The Walk, Roath, Cardiff, CF24 3AG.

If you have any questions please contact Megan Scoble (Head of Support Services) on 02920 466393 or email megan.scoble@ymcacardiff.wales

A DBS Enhanced Disclosure is required for all posts. Please note that CVs are not accepted.

YMCA Cardiff is an equal opportunity employer dedicated to a policy of non-discrimination in employment on any basis including race, colour, religion, sex, national origin, age, disability, sexual orientation, marital status, or any other class protected by law.

Employment Application Form

Job Description

Responsible to:         Project Manager

Purpose of Post

To participate in all aspects of the retail shops; to staff the retail shop(s), sell stock, participate in the processing and re-cycling of donated textiles.  Duties in retail will include all aspects of retail work such as stock control, sorting, pricing, folding and organising as well as selling and cash handling.

Duties:

Retail

  • To assist customers to make purchases.
  • To provide excellent customer service.
  • To take payments, use the till and provide receipts.
  • To size and sort stock.
  • To keep rails in constant state of good presentation throughout the working shift.
  • To steam or iron stock.
  • To fold and store stock.
  • To create exciting window displays.
  • To present stock in an attractive manner.

General

  • To supervise and help train new volunteers.
  • To participate in housekeeping tasks necessary to maintaining a clean and safe working environment.
  • To attend and participate in any identified training.
  • To attend and participate in any meetings as required.
  • To participate in monitoring,   evaluation and development procedures.
  • To attend and participate in staff supervision and participate in all aspects of performance monitoring procedures.
  • To adhere to and implement Health and Safety and other organisational Policies and Procedures.
  • To be aware of the Christian ethos and values of the YMCA.
  • To demonstrate our core values of respect, empathy and equality in daily work.
  • To take part in any other duty that it would be reasonable to expect of the post in order to maintain service delivery and standards.

Young Carers Project Worker

We are looking to recruit an enthusiastic youth worker to to provide a range of respite activities for our young carers project in Cardiff. This project is funded by Children in Need.

18.5 hours per week
Salary- £11,715,96 per annum ( + benefits)
Fixed Term contract until 31 January 2020
Closing Date 04 August 2017
Interviews to be held on 11 August 2017

Please see below for job description, person specification and application form.

Young Carers Project Worker

Job Description                                             YMCA employment application form 2017-MASTER

Job purpose: to engage, motivate and empower young carers within group, activity and one-to-one environments. Regular availability is required during the afternoons and/or evenings during term-time. Additional work on weekends and during school holiday time will be required for supporting activity trips.

This work involves a range of tasks including the organisation and planning of activities with the team, delivery of activities, assistance with transportation and listening skills. The project worker will need to understand the needs, rights and responsibilities and aspirations of young carers and make positive, non-judgmental relationships with them and their families.

Based at: YMCA Cardiff offices, The Walk, Roath CF24 3AG

Responsible to: Operations Manager

Key responsibilities and Accountabilities:

  • To support the planning, delivery and development of sessions and activities
  • To assist in the collection of young carers to and from their homes to enable them to access groups and activities
  • Undertake face-to-face work with young carers to include initial assessments and assessing their needs
  • In partnership with the young carers, assist with the organising and managing of programmes, activities and services to encourage participation and empowerment
  • Develop positive relationships with the young carers by listening to, befriending, enabling, empowering them and supporting them when required
  • Ensure that appropriate levels of confidentiality and safety are maintained in all areas of work
  • To work in line with the policies and procedures of YMCA Cardiff
  • To attend supervision sessions with line manager as required
  • To be responsible for personal and professional development
  • Attend relevant training sessions as required
  • Carry out other tasks appropriate to this post as required

Note: Due to the sensitive nature of this work the post holder must be mindful of the need for confidentiality. This position is also subject to a Disclosure Barring Service (DBS) check.

YMCA Cardiff is an equal opportunities employer and welcomes applications from candidates with the relevant experience.

Person Specification Template

 

Skills/knowledge/experience

 

 

Essential

 

Desirable

Level 3 JNC recognised youth work, health or social care qualification ü
Experience of working with young people

 

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Awareness of issues and needs of young carers

 

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Excellent communication skills with young people in groups and 1-2-1 situations

 

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Excellent communicator (verbal and written) to communicate with other agencies for partnerships working and networking ü
Able to empathise and offer age appropriate support

 

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Experience of organising events, activities and regular group work (ideally for young people)

 

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Experience of facilitating young people’s participation and involvement

 

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Knowledge of current legislation relating to young carers

 

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Knowledge and understanding of Child Protection and Safeguarding

 

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To prepare reports for management and funders when requested

 

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To monitor and evaluate all activities undertaken

 

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Have access to a car with business insurance

 

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Able to drive a mini bus

 

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