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APPLICATION FORM FOR ALL POSTS

Follow this link to download our application form:

http://www.ymcacardiff.wales/wp-content/uploads/2017/10/Application-form.doc

Completed application forms should be emailed to: recruitment@ymcacardiff.wales or sent to Executive Office Manager, Cardiff YMCA Housing Association, The Walk, Roath, Cardiff, CF24 3AG.

Be part of the YMCA team that has been in existence since 1852!  We are proud to be an Investors In People Gold organisation and winner of a silver Corporate Health Standard Award, where we encourage participation in our team activities such as choir, staff walks and even calming colouring. 

We have a generous contributory pension scheme for all employees and also membership to a Private Health Scheme.


RECEPTIONIST

Location: YMCA, Roath, Cardiff

Hours: 37 ½ hours per week. Rota covers the following shifts: Mon-Fri 0730-1530 or 1200-2000, weekend working approx. 1 weekend per month on a rota basis, 0730-1800.  Flexibility is required to cover colleague absences.

Starting Salary: NJC scale 14.  £16,781 p.a.

Contract: Permanent

Post: The post involves working as part of a dynamic team to act as the first point of contact for service users and visitors, acting in a professional manner at all times.

The closing date for application is 5pm on Monday 30th October 2017.

Applicants will only be contacted if they are successful in securing an interview. Interviews will take place week commencing 8th November 2017.

If you have any questions please contact Jackie Mizen (Housing Manager) on 02920 465250 or email Jackie.mizen@ymcacardiff.wales

A DBS Disclosure is required for all posts. Please note that CVs are not accepted.

YMCA Cardiff is an equal opportunity employer dedicated to a policy of non-discrimination in employment on any basis including race, colour, religion, sex, national origin, age, disability, sexual orientation, marital status, or any other class protected by law.

 

JOB DESCRIPTION


RESPONSIBLE TO: The Services Team Management

MAIN PURPOSE OF JOB:  To act as the first point of contact and assistance for service users and visitors, acting in a professional manner at all times.

 DUTIES AND RESPONSIBILITIES:

  1. To be familiar with all the procedures, policies and task instructions of the Reception Department and organisation and to adhere to them at all times.
  2. To operate the telephone switchboard in a professional manner, ensuring that messages are clearly recorded and promptly forwarded.
  3. To ensure that the banking procedure is followed correctly, including security of money whilst on the premises and safe transportation to bank.
  4. To record and distribute internal and external mail accurately as per procedure, including the correct franking and postage of organisational mail.
  5. To take an active role in the completion of medical information for service users, ensuring I.D. photograph is taken promptly.
  6. To carry out administrative duties as stated in departmental task instructions, in addition to assisting other departments as authorised by department managers.
  7. To ensure an accurate record is maintained of keys issued and visitors to the building, being aware of organisational policies and procedures regarding health and safety, security and integrity of confidential information.
  8. To take an active role in assisting the duty officer in the event of a fire emergency.
  9. To attend Receptionist team meetings, organisational meetings, work reviews and training sessions as required and requested by management.
  10. To act as the department representative at internal and external meetings as requested by management.
  11. To advise management as soon as possible of any issues of concern.
  12. To adhere to health and safety policies and procedures, including reporting maintenance and domestic issues and assistance with first aid as required.
  13. To respect the Christian ethos of the YMCA and its values.
  14. From time to time it may be necessary to undertake other duties not detailed above, but appropriate to the smooth running of the Association.

 

PERSON SPECIFICATION

ESSENTIAL DESIRABLE
EDUCATION
NVQ Customer Services ü
GCSEs or equivalent in English and Maths ü
 
KNOWLEDGE / EXPERIENCE
Experience working in a similar field (e.g. reception) ü
Understanding of homelessness and housing problems. ü
SKILLS
Good literacy skills ü
Good numeracy skills ü
Good verbal communication skills ü
IT skills ü
Accurate record keeping ü
Ability to work independently and as part of a team ü
Ability to work unsupervised ü
Ability to relate to people from a wide range of backgrounds ü
Assertiveness ü
Ability to remain calm under pressure ü
ATTITUDE
Professional approach to confidentiality, boundaries and anti-discriminatory practice ü
Reliable, dependable, punctual and flexible ü
To respect the Christian ethos of the YMCA and uphold its values ü
Be able to demonstrate our core values of respect, empathy and equality in daily work ü

 


SUPPORT WORKER


Location: YMCA, Roath, Cardiff

Hours: 37 ½ hours per week.  8.30am-4.30pm with occasional evening and weekend work on a rota basis.

Starting Salary: £20,138 (NJC scale 21)

Contract: Permanent

Post: The post involves working as part of a dynamic team to provide general support to clients with sole or multiple needs and working with clients to achieve defined goals and develop skills that enable sustainable resettlement in the community.

The closing date for application is 5pm on Friday 3rd November.

Applicants will only be contacted if they are successful in securing an interview. Interviews will take place week commencing 13th November.

If you have any questions please contact Rhiannon Wozencroft (Support Team Manager) on 02920 465250 ext 232 or email rhiannon.wozencroft@ymcacardiff.wales

A DBS Enhanced Disclosure is required for all posts. Please note that CVs are not accepted.

YMCA Cardiff is an equal opportunity employer dedicated to a policy of non-discrimination in employment on any basis including race, colour, religion, sex, national origin, age, disability, sexual orientation, marital status, or any other class protected by law.

 

JOB DESCRIPTION

JOB TITLE: Support Worker

 

LOCATION: Roath

 

RESPONSIBLE TO: Senior Support Worker (Walk)

 

HOURS OF WORK: 37 ½ hours per week, Monday to Sunday. Participation in evening and weekend work on a rota basis as required. To work occasional additional hours in response to acute caseload demands or where unavoidable crisis occurs.

 

PURPOSE OF JOB: To provide holistic support to clients with housing issues and other sole or multiple needs.   To work with clients to achieve defined goals and develop skills that enable sustainable resettlement in the community.

 

 

DUTIES & RESPONSIBLITIES

  1. To provide support to a designated caseload of clients.
  2. To carry out initial assessments, identify levels of need and determine frequency of client contact.
  3. To implement the Outcomes Star alongside the completion of assessments with clients.
  4. To identify housing and other sole or multiple support issues.
  5. To work with clients to establish aspirations and goals and develop achievable and realistic targets and support and action plans.
  6. To work towards the address of identified issues by accessing external statutory and voluntary sector services including; Housing,   Health,   Welfare Benefits,   Social Service,   Criminal Justice,   Education and Employment.
  7. To actively utilize empowering processes including access to internal schemes, projects and skills development programmes and work towards non-institutionalisation.
  8. To provide preparation support for resettlement and access external Tenant Support Services as appropriate.
  9. To undertake necessary paper and electronic administrative duties including the completion of risk and other assessments, development and regular review of support plans, outcome stars and record keeping.
  10. To plan, organize and manage workloads and use a diarised appointment system.
  11. To undertake research and maintain an up-to-date information base in an allocated subject area.
  12. To deliver group work sessions to residents.
  13. To work independently and as part of a team and liaise with internal departments and workers.
  14. To attend and participate in supervision sessions, performance monitoring and annual appraisals.
  15. To attend any identified training.
  16. To attend and participate in internal and external meetings as
  17. To participate in Local Authority and other external initiatives as required.
  18. To participate in service monitoring, evaluation and development.
  19. To actively promote service user involvement in the development of services.
  20. To adhere to and implement Organisational Policies and Procedures including Health and Safety and Equal Opportunities.
  21. To be aware of the Christian ethos and values of the YMCA, and work to the core values of respect, empathy and equality.
  22. To undertake other duties commensurate with the role.

 

PERSON SPECIFICATION

 

CRITERIA

 

ESSENTIAL

 

DESIRABLE

 

 

EDUCATION & EXPERIENCE

 

  • Social Science Degree or Diploma or,
  • NVQ 3 or above in Social Science.
  • Minimum of 1 year experience in paid or voluntary work with disaffected and vulnerable young people and adults.

 

 

  • Basic Counselling qualification.
  • Experience of Advice work.
 

KNOWLEDGE

 

  • Understanding of the causes and effects of homelessness.
  • Working knowledge of social and general housing issues.
  • Working knowledge of Welfare Benefits.

 

 

  • Knowledge of Housing / Mental Health legislation.

 

 

SKILLS & ABILITIES

 

  • Effective written and verbal communication skills.
  • Basic I.T skills.
  • Ability to comply with a variety of administrative formats.
  • Ability to organise and manage own caseload.
  • Ability to develop plans and meet targets.
  • Ability to work alone and as part of a team.
  • Ability to make appropriate decisions and deal with crisis.
  • Ability to work in a non-discriminatory way.
  • Ability to work in an empowering way.
  • Ability to observe confidentiality.

 

 

  • Ability to communicate in other languages.
 

PERSONAL QUALITIES

 

  • Non-judgemental with a positive attitude to difference and diversity.
  • Compassionate / Respectful / Empathetic
  • Enthusiastic.
  • Realistic.

 

 
 

OTHER

 

  • Commitment to personal development.
 

  • Full current driving licence and access to own transport.