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Application form

The application form for all roles can be downloaded from the above link. Completed application forms should be emailed to: recruitment@ymcacardiff.wales or sent to Executive Office Manager, Cardiff YMCA Housing Association, The Walk, Roath, Cardiff, CF24 3AG.


Be part of the YMCA team that has been in existence since 1852!

We are proud to be an Investors In People Gold organisation and winner of a silver Corporate Health Standard Award, where we encourage participation in our team activities such as choir, staff walks and even calming colouring.

We have a generous contributory pension scheme for all employees and also membership to a Private Health Scheme.

Housing officers supervise the day-to-day management of our hostel and rented accommodation.

If you are a highly organised and efficient person, and can communicate well with a wide variety of different people, this job might suit you.

In this job you will need to be good at analysing and solving problems. You will also need to be good at negotiating and dealing with difficult situations.

Work activities

As a housing officer, you would support residents and tenants and encourage them to take part in tenancy groups that help shape the community in which they live.

Your tasks would typically include:

  • assessing the needs of people applying for housing
  • allocating vacant accommodation
  • dealing with anti-social behaviour and broken tenancy agreements
  • referring tenants to appropriate sources of benefits and welfare advice
  • setting rents and dealing with payments and arrears
  • arranging for legal action to be taken where necessary
  • to assist in the rent collection process
  • attending tenants’ meetings
  • to work in collaboration with other departments and agencies.

(this is not an exhaustive list)

Working hours and conditions

You would usually work 37½ hours per week on a rota basis covering Monday to Sunday including bank holidays.  Shifts are 8 hours per day covering the hostel from 07.00 to 20.15.


The Housing Officer post starts on NJC scale 21, £20,138 per annum.  The role also qualifies for a mobile phone allowance, and duty officer allowance.


Entry requirements

Level 3 in Advice & Guidance is essential for this role.

The ability to speak Welsh is also desirable but not essential.

A DBS enhanced disclosure is required for this post.


Skills, interests and qualities

To be a housing officer you should have:

  • good organisational and self-management skills
  • An understanding of homelessness and the associated issues
  • the ability to work under pressure
  • excellent interpersonal and communication skills
  • negotiation skills
  • an understanding of different cultures and backgrounds
  • analytical and problem-solving skills
  • IT skills
  • some understanding of budget control
  • the ability to stay calm and deal tactfully with difficult situations


How to apply

To join our team and for further job details, job description, person specification and application form please email recruitment@ymcacardiff.wales or download an application form from www.ymcacardiff.wales   Please note that CVs are not accepted.

Completed application forms should be emailed to: recruitment@ymcacardiff.wales or sent to Executive Office Manager, Cardiff YMCA Housing Association, The Walk, Roath, Cardiff, CF24 3AG.

If you have any questions please contact Jackie Mizen (Housing Team Manager) on 02920 466393 or email jackie.mizen@ymcacardiff.wales

A DBS Enhanced Disclosure is required for all posts.

Closing date is 5pm Monday 9th April 2018.

Applicants will only be contacted if they are successful in securing an interview.

YMCA Cardiff is an equal opportunity employer dedicated to a policy of non-discrimination in employment on any basis including race, colour, religion, sex, national origin, age, disability, sexual orientation, marital status, or any other class protected by law.



POST:                                    HOUSING OFFICER

RESPONSIBLE TO:           The Housing Team Manager

HOURS:                                37½ per week on rota of 7.00- 15.00pm, and 12.15 – 20.15pm 07-15 -18.15pm   shifts over 7 days a week. (4 week shift pattern) including Bank Holidays


To work as part of a team that has responsibility for the day to day running of the housing function of the Association properties, 24 hours a day, 7 days a week. This post is part of a team where duties involve maintaining hostel occupancy, effective rent collection, maintaining discipline within the hostel setting, dealing with anti-social behavior, resident / tenant consultation, and effective liaison and communication with all service departments.

The post holder will usually be working as part of a team with support and advice available from an on-site senior member of staff. When lone working, support and advice is available from the on-call senior officer.


  1. To take part in the Duty Officer Rota, supervising the building and responding to housing management issues. To work independently and as part of a team. If lone working, to ensure any concerns are reported to the on call Duty Officer. This role may also include participation in a sleep in Rota. This includes a flexible rotation of working at the 2 main projects.
  2. To facilitate the interviewing of residents on all matters including application for accommodation, discipline issues and reactive concerns or problems. To be responsible for managing own client caseload.
  3. To allocate temporary or emergency accommodation to applicants in line with policy and procedure.
  4. To participate in resident consultation. This to include assisting with resident’s meetings, newsletters, consultation exercises, responding to suggestions or concerns and promoting resident consultation on changes to house rules.
  5. To manage and deal with crisis / emergency incidents. This will include any anti-social behavior issues, emergency services call out, incidents requiring police or special services involvement. Follow up from these incidents may require interview by, or making statements to, statutory bodies including the police and courts and/or social services.
  6. To respond to any issue arising from the use of the premises by the general public and / or members or users of the YMCA facilities.
  7. To participate in attending the Gateway which includes interviewing service users and completing initial assessments and risk information, updating of Gateway records and liaising with other hostels regarding voids and referrals.
  8. To assist in the rent collection performance of the team, including involvement in liaising with Housing Benefit Office, verifying HB forms and collecting of service charges from residents. To assist with gaps in Housing Benefit claims, collect Proof of Income from residents, help sort any benefit issues the resident may have and assist or complete all necessary form filling and submissions.
  9. To carry out thorough investigation when dealing with complaints, issuing warnings and evictions where appropriate.
  10. To maintain effective communication within the team and with other teams including outside agencies, using organizational systems such as handover reports, file recording, message books, team minutes, e-mail and telephone.
  11. To assist in general administration including the maintenance of resident files, collection of statistical information, letter and report writing, photocopying, filing, and updating computer and written records.
  12. To play an active role in the various staff group/team meetings both internal and external. These will include staff representative / consultative meetings, departmental liaison and operational meetings and meetings with external agencies. Attendance at any meeting will be at the direction of the line manager.
  13. To attend any identified training as agreed with the line manager including taking part in an appropriate level of CCTV training and monitoring.
  14. To adhere to and comply with all Organisational and Departmental policies and procedures.
  15. To be able to respect the Christian ethos of the YMCA and uphold its values
  16. Other duties as thought relevant and appropriate by the Management to ensure the day-today operation of the project which includes covering others roles in their absence.

RWD June 2015


JOB TITLE:       Housing Officer

Educated  to degree level        YES
Qualification in Housing.        YES
Educated to NVQ 3 Advice and guidance YES
Experience working in the fields of Housing / Homelessness or with Vulnerable People. YES
Liaison with external agencies. YES
Managing conflict. YES
Benefit system YES
Administrative and IT skills. YES
Good verbal and written communication skills. YES
Organisational skills:

Ability to prioritise.

Manage own workload and time.

Good negotiating skills. YES
Ability to make decisions. YES
Ability to manage difficult situations / crisis. YES
Ability to relate to people from a wide range of backgrounds. YES
Commitment to effective service delivery to clients. YES
Commitment to good practice standards. YES
Positive approach to change / innovation. YES
Able to respect the Christian ethos of the YMCA and uphold its values YES
Commitment to co-operative working and able to work autonomously and as part of a team YES
Professional approach to confidentiality, boundaries and anti-discriminatory practice. YES
Reliable / dependable. YES
Flexible and able to adhere to a rotated shift pattern YES
Able to respect and demonstrate the Associations  core values : Respect – Equality – Empathy in daily work YES
Driver with own transport YES
Ability to communicate in Welsh YES