Who are we
Cardiff YMCA Housing Association is a charitable Housing Association and a Registered Social Landlord. We are registered with the Welsh Government and we directly manage board and lodge hostels in the Roath area of Cardiff. Please see below our Welsh Government Regulatory Judgement Report as of March 2019.
Who can stay
At our hostels, we provide temporary accommodation for homeless people of both sexes, all ages and various backgrounds. We also provide support to our residents in their search for permanent accommodation as well as support for a range of other identified needs.
Some of our accommodation is accessible for people with disabilities and includes wheelchair access. We also have two pet rooms. Anyone who finds themselves in housing crisis may apply. This includes:
- people of all ages
- men and women
- people from different ethnic origins
- people leaving prison or other institutions
- people with mental and/or physical health problems
Support and Services Offered
We offer a variety of accommodation options which can be accessed once you are a resident in the main hostel. These include a resettlement project to help with life skills development, and self-contained flats.
You will be given a named support worker who will be there to help you address any support needs you may have. This may include advice on benefits, finding permanent housing, giving useful information, helping to gain training or skills, and working on tackling problems. It is the expectation of the organisation that you will engage with these services and be proactive in completing a meaningful support plan during your stay. However, where the Association cannot meet needs directly, the support worker will help find that support by making a referral to another organisation.
All public areas of the hostel are covered by CCTV and at nights and on the weekends there are security guards present on the premises to ensure the safety of the residents and staff.
Support Workers are available during office hours from Monday to Sunday inclusive. The Hostel Team Workers are available between 7.15 a.m. and 9.15 p.m. daily. The Reception office is staffed 24 hours a day by Reception staff for normal office hours and early evening every day, and by Night Duty Officers who also patrol the buildings every night
Rooms are for single occupancy. They are furnished and have their own hand wash basin. Bed linen is provided and washed by the Association. Toilets, bathrooms and showers are located on each floor of the hostel. Each resident has her/his own key. There are no time limits to enter the building, but visitors / non-residents have to leave by 10.30 p.m.
The Association supplies breakfast every day (cooked on Mondays, Wednesdays and Fridays), evening meals Monday to Friday inclusive and lunch on Saturdays and Sundays. Menus for the week ahead are on display in the dining room. Any special arrangements are detailed in the Residents’ Handbook.
Accommodation Charge (rent) is between £120 and £211 per week (depending on the accommodation unit). If you are entitled to full Housing Benefit, you are expected to pay no more than £31 per week of the charge out of your benefits or earnings. This is for various service charges including water rates and catering. When you complete an application the housing officer will explain these charges in more depth. If you are in employment, training or volunteering then you may be eligible for our Work Incentive Scheme which means that you may receive a reduction on the weekly service charge. Details will be given once you move into the hostel. If you are working you will be expected to contribute towards housing benefit however the amount will vary dependent on your earnings. Accommodation charges are reviewed annually.
Consultation with residents takes place on a regular basis through residents’ meetings, satisfaction surveys and newsletters.