Job Title: Family Support Worker

Location: YMCA, Roath, Cardiff

Closing Date: 01/07/2022



 POST: Young Carers Family Support Worker

HOURS: 37.5 hours per week (to incl. evenings and weekends / flexible working pattern essential)


  • Provide a support service to young carers and their families across Cardiff working in partnership with the Support 4 Families Team and other statutory and voluntary organisations
  • To build positive relationships with the young carers and their families to assess their needs and provide direct support to young carers families through advocating on their behalf for the undertaking of care assessments/support plans, benefit checks, form filling, listening by ear service or by any other means that supports the needs of individual young carers families
  • To provide a varied programme of support to young carers families
  • To understand the needs, rights and responsibilities and aspirations of young carers families and make positive, non-judgmental relationships with them
  • As requested, work with schools to identify and support young carers, this may include assemblies, attending school events, help to raise awareness of young carers in schools
  • Use social media and new technology to ensure young carers feel connected and develop a web- presence to reach out to young people


  1. To deliver services to young carers families that have been identified to be in need of additional low level support, working in partnership with the Support For Families Team within Cardiff Council
  2. To develop a range of support services and programmes for families, this can include but is not limited to drop-in support, training programmes, family fun days and events and health and wellbeing sessions
  3. Work with local and national partners to support young carer’s families to gain access to appropriate information and advice in relation to their needs
  4. Work with project team to identify areas of unmet need and develop ideas
  5. To maintain an online presence through our social media platforms
  6. Liaise with a statutory and voluntary organisations to identify opportunities for partnership working
  7. Publicise and promote the young carer’s project with all relevant agencies and organisations
  8. Maintain up to date records of young people identified and supported using systems already developed by YMCA Cardiff
  9. Conduct on-going evaluations of service using feedback from the young carer’s families  and professionals
  10. Provide progress reports and regular work plans for line manager, Board of Directors and funders as required
  11. Promote equality and the valuing of diversity within the project
  12. To have a good understanding of current issues and legislation affecting young carer’s and their families
  13. Participate in regular team meetings with YMCA Cardiff Group staff and 1-2-1 supervisions with line manager, to attend Support For Families team meetings when appropriate
  14. Have a collaborative and flexible approach to work
  15. Undertake any other duties necessary to further the aims and objectives of the project
  16. To promote the values and ethos of YMCA Cardiff and Cardiff Council
  17. To carry out such duties as may be agreed between the Line Manager and the worker.
  18. To carry out the responsibilities and duties of the post with full regard to all YMCA Cardiff Policies and Procedures.



Recognised JNC qualification in youth and community work or Health and Social Care qualification (or similar) YES
Educated to Degree or Diploma level. YES
Award in Education and Training Level 3 (or similar) YES
Experience working with young people in youth work settings YES
Experience of working with young carers YES
Knowledge of All Wales Child Protection Procedures YES
Knowledge of young carers issues and legislation YES
Liaison with external agencies YES
Budgets / Finance YES
Administrative and IT skills. YES
Excellent verbal and written communication skills. YES
Ability to prioritise and delegate/ Manage own workload and time/ time manage. YES
Good negotiating skills            YES
Ability to make decisions YES
Commitment to ensure effective service delivery to young carers and good practice standards. YES
Flexibility and willingness to participate in out of hours work (evenings and weekends) YES
Positive approach to change / innovation YES
Commitment to co-operative working and able to work autonomously and as part of a team YES
Professional approach to confidentiality, boundaries and anti-discriminatory practice. YES
Driver and own transport            YES
Be able to demonstrate our values of respect, empathy and equality in daily work            YES
Ability to speak Welsh YES