JOB TITLE: Private Rented Scheme Officer
RESPONSIBLE TO: Senior Private Rented Scheme Officer
HOURS: Average of 37½ hours per week on rota of 7.00am – 3.00pm and 12.15pm – 8.15pm shift over 7 days a week. (4 week shift pattern) including Bank Holidays.
CONTRACT: Full-time permanent.
SALARY: Starts £22,792.
1. To provide temporary hostel accommodation to homeless people
2. To develop a range of accommodation options and individual capacity building
3. To manage the Association and its projects with good practice and within statutory guidance.
Because we CARE and have COMPASSION we want to MAKE A DIFFERENCE.
Our aim is to EMPOWER and SUPPORT people.
We do this with RESPECT and EMPATHY, mindful of the EQUALITY of all.
MAIN PURPOSE OF JOB:
To take an active role to increase the availability of single occupancy properties within Cardiff & the surrounding area that meets the criteria of the scheme and maintaining a portfolio. This role will promote the private rented sector as an important source of move-on accommodation to our service users. To provide on -going support to service users through-out the life of the Tenancy working in a psychologically informed way and ensuring every contact counts.
1. To provide support to services users to move on into appropriate and sustainable accommodation. As well as to provide support through- out the life of the tenancy. Specific responsibilities.
a) To carry out individual assessments to identify service users’ needs in order to identify if they meet the schemes criteria.
b) To provide information, advice and guidance that enable service users to make informed decisions about their move – on.
c) To represent and advocate with/for service use when appropriate to do so in line with procedures
d) To make referrals to and liaise with relevant agencies and individuals with or on behalf of service users including- health, welfare benefits, Social services.
2. To assist with sourcing a portfolio of landlords / Housing Associations in Cardiff and the surrounding area. Promoting the scheme benefits to internal and external teams to maximise usage and ensure sustainability. Specific responsibilities:
a) To attend landlord forums and promote schemes through presentations.
b) To use social media to advertise and promote scheme via the communication officer.
c) To approach local authorities, landlords and Housing Associations to promote the scheme
d) To keep up to date with and demonstrate awareness and a working knowledge of Local authority directives.
e) To develop and maintain links with relevant agencies.
f) To assist and respond to landlord and tenant concerns, using a restorative approach and managing outcome.
3. To assist with ensuring the financial obligations are met. Specific responsibilities:
a) To assist in the rent collection of scheme, including liaising with Housing Benefit Office and Universal Credit.
b) To assist with maintaining the scheme budget following internal guidance appropriately and ensuring the most effective use of finance and resources are utilised to provide value for money.
4. To assist in general administration as required. Specific responsibilities:
a) To maintain accurate records and statistical information to allow effective evaluation.
b) To maintain a waiting list system for both internal and external eligible candidates and match to suitable properties
c) To oversee a maintenance program ensuring checks are carried out, and work is carried out to the
required standard. Ensure all safety certificates are provided for all new properties and up to date.
d) To assist with the Tenancy Ready Program and consult via meetings, newsletters, events and internal consultation processes.
5. To carry out the Duty admin role. Specific responsibilities:
a) To liaise with Cardiff County Council and allocate temporary or emergency accommodation in line with the organisations Access, Allocation and Refusal policy and procedure.
b) To manage and deal with service user crisis/incidents, including anti-social behaviour and neighbour complaints/enquiries, liaising with external agencies where needed.
c) To respond to any issues arising from the use of the premises by the general public.
d) To manage the nightly occupancy of service users. Handing over effectively to the relevant department any concerns that need following up.
e) When acting as Duty Officer to take the lead in the event of fire emergency.
6. To carry out other duties that reasonably falls within the scope of the post. Specific responsibilities.
a) Responding to emergencies / crisis.
b) Attendance at meetings deemed appropriate by Senior Private Rented Scheme Officer.
c) The Participation in training and supervision.
d) You must work constructively with other departments within the YMCA Cardiff Group.
e) Assisting with jobs that usually fall to another member of staff but in whose absence, failure to carry out the work would present a risk or offence to others or would be detrimental to the organisations’ service provision.
f) To adhere to and be aware of the Associations Policies and Procedures, including GDPR, Staff Code of conduct, Health & Safety and Equal Opportunities.
g) To be able to respect the Christian ethos of the YMCA and uphold its values.
• Educated to NVQ level 4
• Understanding of the causes and effects of homelessness
• Experience of work with vulnerable adults and/or young people
• Knowledge and understanding of current homelessness issues, criminal justice system and DWP benefits
• Working knowledge of social and general housing issues
• Ability to/experience of managing conflict
• Experience of liaising with external agencies
• Experience of completing assessments and establishing levels of need
• Knowledge and understanding of the housing management functions
• Experience of Licence Agreement and Tenancy Agreements
• Excellent written / verbal communication skills
• Administrative and IT skills
• Good organisation and planning skills – Ability to manage time/Ability to manage own caseload
• Ability to develop plans and meet targets
• Ability to work effectively under pressure, and deal with crisis/difficult situations
• Ability to work alone and within a team
• Ability to make decisions
• Good negotiation skills
• Working in a trauma informed way
• Ability and experience of developing presentations and delivering
• Professional approach to confidentiality, boundaries and anti-discriminatory practice
• Commitment to ensure effective service delivery to service users
• Positive attitude to difference and diversity
• Able to respect and demonstrate the Associations core values; Respect, Equality and Empathy in daily work.
• Flexible and able to adhere to a changeable shift pattern
• Demonstrate a positive attitude to new challenges and a willingness to adapt quickly to change
• Commitment to personal development
• Able to respect and demonstrate the Associations core values; Respect, Equality and Empathy in daily work
• Able to respect the Christian ethos of the YMCA and uphold its values
• Full current driving licence and access to own transport
• Educated to degree or diploma level
• Experience of advice work
• Knowledge of Housing/Mental Health issues
• Evidenced understanding of trauma informed practice
• Ability to speak welsh